Shipping Policy & Methods
Ground shipping to the US is free, for international shipping we charge $35. Please note that the posted shipping time frame, if provided, may vary from item to item. All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. Mythologia is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped with ‘Signature Required’ please contact email@example.com so that we may make arrangements. Mythologia is also not responsible for any international shipping delays caused by the customs clearance process. Any duties and taxes applicable at the country of destination is the customer's responsibility.
$21 flat rate
$30 flat rate
Terms of payment
Payments made on debit/credit cards outside of US Dollars will be calculated using currency conversion on www.xe.com on the day of the transaction. You agree that Mythologia is not responsible for any credit shortages due to currency conversion rates. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described above. If you preorder products, you will be required to pay fifty percent (50%) of the amount due as a deposit at the time you place your order, exclusive of shipping fees and taxes. We will charge the remaining fifty percent (50%) of the amount due, plus eventual shipping fees, and any taxes or duties owed at such time as the product is ready for shipment. Please be aware that because of the “pre-sale” nature of such transactions, you should expect a wait period of approximately two to four (2 to 4) weeks between the date you place your order and the date that the product is ready for shipment. The estimated delivery window will be noted on the product page of the respective product.
Once the preorder is accepted and the deposit paid, we will not be able to make changes or cancel the order until you receive the products. This includes size changes, style changes, quantities, etc. We will try to accommodate late preorder requests, but this is purely at the discretion of Mythologia.
Returns & Exchanges
Mythologia is pleased to accept timely returns of new and unused products within 14 calendar days from the date you received your order. Returns can be refunded to the original method of payment, where applicable. Your products must be returned in the original packaging, including any boxes and other signature packaging materials. Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. Shoes returned without the original box, a damaged box, or marked soles may not be accepted and will be returned to you. Refunds or exchanges will not be processed until the items are returned and inspected by Mythologia.
We understand how difficult it can be to buy shoes online. We are currently happy to offer free exchanges to our US customers. If you are not happy with your purchase, you can ship it back to us with the return label we will provide. However, our international customers are responsible for covering the shipping cost for their alternative choice.
To process a return, simply attach the prepaid return shipping label included in your original shipment to your package and drop off the products at your nearest UPS location.
For an exchange, contact us at firstname.lastname@example.org using the subject “REQUEST EXCHANGE". Add the description, size and color of the item you wish to exchange in the body of the email as well as your alternate choice. We will send you a pre-paid shipping label to send the item back to us. As soon as we receive it, we will send you your alternative choice.