RETURNS POLICY

RETURNS & EXCHANGES

We are pleased to accept timely returns of new and unused products within 14 calendar days from the date you received your order.  Returns will be refunded to the original method of payment.

Your products must be returned in the original packaging, including any boxes and other signature packaging materials. Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. Shoes returned without the original box, a damaged box, or marked soles may not be accepted and will be returned to you. Refunds or exchanges will not be processed until the items are returned and inspected by MYTHOLOGIA.

Sale Items

Only regular priced items may be refunded. Unfortunately sale items are not eligible for returns unless you have received defective or damaged goods.

30% off on demand pre orders are excluded and can be returned within 14 days after delivery.

RETURN SHIPPING

We understand how difficult it can be to buy shoes online. We are currently happy to offer one free return for our EU customers either for an exchange or a refund. If you are not happy with your purchase, you can ship it back to us with the return label we will provide. To process a return, simply attach the prepaid return shipping label included in your original shipment to your package and drop off your package at your nearest DHL location.

The rest of our international customers are responsible for return shipping charges. Original shipping charges and duties and taxes are non-refundable. MYTHOLOGIA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by MYTHOLOGIA. As soon as your items are received and inspected by our team, you will be refunded the full amount paid back to your original form of payment.

EXCHANGE REQUESTS

We are not able to process exchanges at the moment so if you are interested in a different size or color, please contact us at care@mythologia.gr using the subject “REQUEST EXCHANGE", place a new, separate order for the item you want and return the original item back to us to get your refund. We cannot ensure the availability of sizes when you request an exchange as it depends on our stock availability.